Survey Solutions is dissolving. Your surveys don’t have to change.

No. Survey Solutions by ICAHN dissolves on September 30, 2026. The agreement both owners signed on September 2 says each organization exits the project, that neither may market a product named Survey Solutions by ICAHN after that date, and that the platform behind it will no longer be available for use by ICAHN. Both parties move forward independently, and the agreement names no successor. Survey Solutions is not being absorbed by either owner, ICAHN or AdCo. Every facility on it chooses its own vendor for October 1. The agreement excerpts are shown on this page under What’s happening.

Survey Solutions by ICAHN, a joint ownership between Illinois Critical Access Hospital Network (ICAHN) and Canopy d/b/a AdCo Advertising Agency, is being dissolved effective September 30, 2026. The sales process, survey platform, data feeds, and team behind it were built and operated by Canopy, and they continue without interruption — client hospitals simply sign a new agreement and BAA with Canopy to keep their Q4 surveys running. The clause of the master agreement that sets out that joint ownership, section 5.13, is shown under the next question.

Survey Solutions by ICAHN is jointly owned by AdCo Advertising Agency (Canopy) and ICAHN. It began 11 years ago as a joint project to bring quality, affordable patient surveys to rural hospitals. The ownership is written into the master agreement between the two organizations — section 5.13 is shown below.

“Technology subcontractor” is CMS terminology. It describes the role AdCo (Canopy) fills when it fields surveys on behalf of the survey vendor of record, which for these programs has been Survey Solutions by ICAHN. Presented as the only role AdCo has, the label leaves out half the picture: AdCo also jointly owns Survey Solutions by ICAHN — see section 5.13 of the master agreement in the previous answer. Co-owner and CMS subcontractor. Both are true.

This is the one question where you may hear two different answers, so here is ours. Your current contract is signed with Survey Solutions by ICAHN — a jointly owned product that both owners have agreed ends September 30, 2026. These contracts exist to satisfy a federal compliance program, and CMS’s HCAHPS Quality Assurance Guidelines define an active contract as one in which the survey vendor “is authorized by one or more hospital client(s) to submit HCAHPS data.” There should be no grey area about who holds that authorization for your facility after September 30, so on our attorneys’ advice every facility that stays with Canopy signs a new contract and BAA with Canopy. Both owners also agreed in writing that each is free to contract with any existing client, so whatever your current contract says, the choice is yours. Nothing you have already paid is lost: Canopy credits every month you have paid under your current contract. If you are inside a 90-day notice window under that contract, call Jake — that notice provision runs to Survey Solutions by ICAHN, which is dissolving, and he will walk through your dates with you.

Nothing needs to be sent to Canopy. Your current agreement is with Survey Solutions by ICAHN, which both owners have agreed ends September 30, 2026, and its notice provision runs to that product. Both owners also agreed in writing that each is free to contract with any existing client, so whatever your current contract says, the choice is yours. Inside a 90-day notice window, or close to your renewal date? Call Jake first at (309) 692-6790 and he will walk through your dates with you.

Canopy, a d/b/a of AdCo Advertising Agency, is the company that built and operated the Survey Solutions platform end to end for the past 11 years — the sales, sampling, the mail, phone, and text fielding, the dashboards, and the technical support. If you've logged into your dashboard, you've been working with Canopy all along. Canopy holds its own CMS approvals for the HCAHPS and OAS CAHPS surveys.

Yes. Canopy Associates is listed on both the HCAHPS approved vendor list and the OAS CAHPS approved vendor list, holding its own CMS approval for each survey. Both public lists were updated on September 8, 2026, so a check made before that date would not have shown us.

Two signatures: a new services agreement and a business associate agreement (BAA). Your dashboard, logins, data feeds, tablets, survey operations, and support team carry over exactly as they are — no retraining, no IT project. One welcome-and-preferences call covers the few new options, your new upload address, and a new password.

No. Same file, same template, same schedule. The only change is a new upload address and a new password, and both are covered on your welcome-and-preferences call.

Yes. Survey texts keep going out from the same sender numbers your patients have seen for years, and your tablets keep working as they are. No new registrations, no new setup, nothing to reinstall.

CMS permits hospitals to change survey vendors only at calendar-quarter boundaries, and the fourth quarter begins October 1, 2026. Surveys must also be initiated within 42 days of each patient discharge, so whoever runs your Q4 surveys needs a signed agreement and BAA in place by October 1 — with Canopy, no later than November 8.

They finish normally, under the Survey Solutions name and on the same systems as today — fielding for July–September discharges completes through December and the CMS submission file is prepared on schedule, regardless of which vendor you choose for Q4. No action is needed.

With your permission, it stays right where it is. Staying with Canopy means your dashboards keep their full reporting history — trend lines and board reports continue uninterrupted. A new vendor's reporting potentially starts from zero.

Nothing new. Canopy credits every month you've already paid on your current contract, so until your renewal date the only charge is the mailing fees — paid through April 1 means you pay nothing else until April 1. Extend your agreement three or more years past your current term and the extended time is discounted 10%. Six months of Radia 360 (unlimited email campaigns; texting available as an add-on) and Concise are included free.

Talk to Jake — even if you're comparing options. The honest math: a new vendor means a security review, interface builds with your IT team, testing, and staff retraining, which normally takes 4–8 weeks, against a quick signing window. We'd rather walk you through the details than have you caught short.

Call Jake Hanson immediately at (309) 692-6790. The sooner we talk, the more options you have — don't wait.